General Troubleshooting

Basic Checks

1. Application Status

   • Is Songify running?
   • Check system tray for Songify icon
   • Restart the application if needed

2. System Requirements

   • Verify you meet minimum requirements
   • Check available RAM and disk space
   • Update your operating system

3. Internet Connection

   • Ensure stable internet connection
   • Check firewall settings
   • Verify proxy settings if applicable

Common Issues

Application Won't Start

• Run as administrator
• Check antivirus exclusions
• Verify file integrity
• Reinstall if necessary

No Song Information

• Check Spotify/Twitch connections
• Verify account permissions
• Restart music services
• Clear application cache

Widget Not Updating

• Check widget URL in OBS
• Verify refresh rate settings
• Restart OBS
• Check browser source settings

Diagnostic Steps

1. Check Songify logs (Settings → Logs)
2. Verify all integrations are connected
3. Test each feature individually
4. Restart all related applications